The FABI nugget this month is focused on team. Everyone wants a healthy culture and high-performing team but how do you get there? In this video, I share 5-Key Metrics of a High-Performing Team and go deeper on three of them. The 5-Key Metrics are: 1. Relationship 2. Communication 3. [...]

Garbage in is garbage out. With the New Year upon us, it’s time to sort through the trash and clean up our databases to maximize our marketing efforts. To what databases am I referring? Your databases of patients, referral sources, and vendors of course. If you don’t maintain a list [...]

With December already upon us, it would make sense to have one eye on the new year. As you are hopefully closing this year with a final, strong kick, now is the time to put a plan together to leave the starting gate strong in 2023. In the video, [...]

In this version of the FABI Nugget, I want to talk about ways to increase revenue.  There are only two ways to increase revenue and that is to increase the number of patients that come through the office and to increase the revenue/visit for those that come through.  While [...]

This FABI Nugget is brought to you by the letter P. We have to look no further in the alphabet to find the key to building rapport with your patients. Keeping these P’s in mind can ensure a Positive experience with each encounter. Punctual: Nothing says respect better than [...]

As a coach and consultant to Podiatrists on best business practices, I’ve spent time in many practices across the country meeting with the owner, office manager and team. What all of them wanted the most were tools for effective communication. The office managers specifically desired insights to leading the [...]

Most people think that when a new patient calls to make an appointment their marketing job is done. I say it’s only just begun! We all know that the rate of patients not showing up for an appointment is higher now than ever. Engaging with new patients after they’ve [...]